Refund policy

All sales are considered final. We do not offer refunds or exchanges for any products or services sold through Sunnybuoy Pty Ltd for change of mind. However if your product is faulty within the 12 month warranty it will be replaced subject to investigation by the Sunnybuoy customer service team. If we deem the product to be faulty in line with our Terms of Service we will send another of the same product to you at no cost within Australia. Due to unforeseen duties and charges incurred at customs we are unable to send replacement products internationally. If you are a customer with a faulty product and reside internationally, we are able to offer you a full refund for your faulty product (excluding the shipping costs paid).

To obtain a replacement we will need the information below to be provided for assessment.

Email: hello@sunnybuoy.au

1. Proof of the product fault (explanation and clear photos)

2. Proof of Purchase (order number, retail receipt)

3. Your name and current address