Terms and Conditions

The supply of all products by Sunnybuoy Pty Ltd are governed by these terms and conditions which incorporate Warranty, Returns and Faults, Privacy Policy and any other documents we refer to within these Terms & Conditions. In browsing, accessing, utilising any of our websites or affiliated social media platforms or making a purchase of our products, you acknowledge and agree to be bound by these Terms & Conditions. We reserve the right to amend the Terms & Conditions at any time in our sole discretion, with the amended Terms & Conditions thereafter being made available by us. Where you continue to browse, access or utilise any of our websites, affiliated social media platforms or make a purchase of our products, you acknowledge and agree to be bound by any such amended Terms & Conditions. For the avoidance of doubt, these Terms & Conditions constitute the entire agreement between you and Sunnybuoy Pty Ltd and apply to the exclusion of any prior terms published by us or any prior representations made.

Warranty

At Sunnybuoy Pty Ltd we offer a 12 month warranty from when you purchase your product.  The warranty covers manufacturing faults which include, seams and stitching coming undone and/or elastic breaking. 

The warranty does not cover misuse of the product which includes puncture holes in the PVC, mould from improper storage or seems coming apart due to hazardous activities including towing product.  For optimal use and to avoid any issues, please consult the guidelines below on how to use your sunnybuoy effectively. 

Guidelines on how to use your Sunnybuoy

1. Spread the Sunnybuoy out flat, locate the valve and unscrew the cap.

2.  Press the centre of the valve to keep the air in.

3. Ensure the pump connection is secure by turning it to the lock position. It’s now ready to inflate to the pressure of 5-10 PSI.

4. Let the Sunnybuoy good times roll! Avoid towing the Sunnybuoy behind a boat and be cautious around oysters and sharp edges.

5. When you’re finished making waves with the Sunnybuoy, deflate it by pressing the valve to let the air out.

6. Fold the Sunnybuoy in on itself to release the remaining air and store it back in the carry bag in a dry place; ready for your next adventure!

Our sunnybuoys are NOT TO BE USED FOR TOWING BEHIND BOATS OR JETSKIS. All children need to be closely supervised by an adult when using this product as it is not a lifesaving device. Be cautious around oysters and sharp objects when using or transporting your Sunnybuoy.

Returns Policy

All sales are considered final. We do not offer refunds or exchanges for any products or services sold through Sunnybuoy Pty Ltd for change of mind. However if your product is faulty within the 12 month warranty it will be replaced subject to investigation by the Sunnybuoy customer service team. If we deem the product to be faulty in line with our terms and conditions we will send another of the same product to you at no cost within Australia. Due to unforeseen duties and charges incurred at customs we are unable to send replacement products internationally. If you are a customer with a faulty product and reside internationally, we are able to offer you a full refund for your faulty product (excluding the shipping costs paid).

To obtain a replacement we will need the information below to be provided for assessment.

Email: hello@sunnybuoy.au

1. Proof of the product fault (explanation and clear photos)

2. Proof of Purchase (order number, retail receipt)

3. Your name and current address 

Privacy Policy 

Your privacy is of utmost importance to us. We are committed to safeguarding your privacy and the confidentiality of your personal information. You can find our Privacy Policy on our website. Please note that the Privacy Policy mentioned is an integral part of these Terms and Conditions and is incorporated herein as if it were fully stated.

Use of our Website

Your access to and use of our website (including any links to third-party platforms) must comply with these Terms & Conditions and all applicable laws. You agree and warrant that you will not misrepresent, link to, or imply any association with our website or brand that may: Suggest or imply that you are affiliated with, approved by, or endorsed by Sunnybuoy, unless you have our written consent; be illegal; or harm or exploit our goodwill or reputation. To the extent permitted by law, you are fully responsible for any and all activities conducted while using the Sunnybuoy website. We are not liable for any unauthorized actions taken by you. Any suspected illegal or fraudulent activity may be reported to the relevant authorities, and we will cooperate fully with them in such cases.

Social Media Platforms

By tagging us as @sunnybuoy.au or #sunnybuoy in your photos on any social media platform, you grant us your permission to use the tagged content on our website, social media channels and/or in our emails. 

Our Contract 

When you place an order with us at Sunnybuoy Pty Ltd, you’ll receive an acknowledgement email confirming that we’ve received your order. Please note that this email is merely an acknowledgement and does not signify acceptance of your order. A contract for the purchase of goods will only be established once your payment has been approved and your credit or debit card has been charged. To place an order, you must be at least 18 years old and capable of entering in a legally binding agreement with us. Additionally, you need to have a valid credit or debit card issued by a bank that we accept. If you’re under 18, any orders must be made by a parent or guardian on your behalf. Upon receiving your order, we carry out a standard pre-authorisation check on your payment method or card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Terms and Conditions of Sale

By placing an order with us through any method, you are making an offer to purchase a product under the following terms and conditions. All orders are subject to availability and confirmation of the order price. When you proceed to purchase our products, you will be informed of the total price, including any applicable GST, VAT, and other taxes, charges, and delivery costs. The price displayed is the amount you are required to pay, regardless of any prior price representations you may have encountered. Dispatch times may vary based on availability, and any guarantees regarding delivery times are subject to potential delays caused by postal issues or unforeseen circumstances beyond our control, for which we cannot be held responsible. We reserve the right to decline to process any order or provide service to anyone at any time, at our sole discretion.

We take care to ensure that all advertised styles are in stock. However, there may be rare instances when a style unexpectedly runs out. In such cases, we will issue a refund in accordance with these Terms and Conditions. If the item is expected to arrive within a reasonable timeframe, we will make every effort to ship your order on the same day that the stock arrives. If there are any significant delays, we will reach out to you and, based on your preference, either offer an alternative product that is available, wait for the original product to come back in stock, or process a refund.

Pricing and Availability

While we strive to ensure that all details, descriptions, and prices on this website are accurate, errors may occur. If we identify an error in the price of any goods you have ordered, we will notify you as soon as possible, providing you with the option to reconfirm your order at the correct price or cancel it. If we cannot reach you within a reasonable timeframe, we will consider the order cancelled. Should the order be cancelled and you have already made a payment, we will issue a full refund. Where applicable, prices include any relevant taxes. Delivery charges will be added to the product price and any applicable taxes; these additional costs will be clearly displayed and included in the total cost of your order. The services we offer may contain typographical errors or inaccuracies and may not always be complete or up-to-date. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We also reserve the right to refuse any orders placed based on information that may contain errors or inaccuracies, including, but not limited to, those regarding pricing, shipping, payment terms, or return policies. Due to photographic and hardware limitations, the physical product may vary slightly in appearance from what is displayed on our website. We will not be liable to you or any third party for withdrawing any product from our website, whether it has been sold or not, for removing or editing any materials or content on our site, or for refusing to process or accept an order after sending you an order confirmation.

Limitation of Liability and Indemnity

To the fullest extent allowed by law, and regardless of any provisions in these Terms & Conditions to the contrary, you acknowledge and agree that we will not be liable for any losses or damages—whether in contract, tort (including negligence), statute, or otherwise—related to any product sold to you or service provided, or arising from these Terms & Conditions in any manner. This includes, but is not limited to, direct, indirect, incidental, special, or consequential damages (such as loss of profits), even if you were advised of or could have reasonably anticipated the possibility of such losses. You agree to indemnify and hold us, along with our related entities, affiliates, and their respective officers, agents, and employees, harmless from any claims, demands, proceedings, losses, and damages (both actual and consequential) of any kind, known or unknown, including reasonable legal fees, made by any third party, to the maximum extend permitted by law.